top of page

Refund Policy

A legal disclaimer

Last Updated Date: February 4, 2026

​

Thank you for shopping at Kerygma.shop. We want you to be satisfied with your purchase. This Refund Policy explains when returns and refunds are accepted, the timeframes, and how the process works.

​

Returns Eligibility

We accept returns for most eligible items within 14 days of delivery, provided that:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging (when applicable)

  • You have proof of purchase (order number or receipt)

Some items may not be eligible for return (see Section 3).

​

How to Request a Return

To start a return, contact us at:

Email: djincau@djusa.org
Include:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos (required for damaged/incorrect items)

If your return is approved, we’ll provide return instructions. Please do not send items back without contacting us first.

​

​

Non-Returnable / Non-Refundable Items

For hygiene, safety, and product integrity, the following items are not refundable (unless they arrive damaged/defective or we shipped the wrong item):

  • Gift cards (digital or physical)

  • Downloadable/digital products

  • Items marked “Final Sale”

  • Personal care items or other sealed goods once opened (if applicable)

  • Items damaged due to misuse, normal wear, or accidental damage after delivery.

​

Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with photos of:

  • The item(s)

  • The packaging

  • The shipping label (if possible)

We will review the request and may offer a replacement, refund, or store credit, depending on the situation and stock availability.

​

Return Shipping Costs

  • If the return is due to our error (wrong item, defective item, or damaged in transit), we will cover return shipping or send a replacement at no additional cost.

  • For returns due to customer preference (changed mind, ordered wrong item, etc.), the customer is responsible for return shipping costs.

Shipping charges paid at checkout are generally non-refundable, unless required by law or the return is due to our error.

​

Refund Processing

Once we receive and inspect your returned item(s):

  • We will notify you of approval or rejection.

  • If approved, your refund will be issued to the original payment method.

Refund timing:

  • Processing can take 3–10 business days, depending on your payment provider/bank.

​

Exchanges

We may offer exchanges depending on inventory availability. If you need a different item, contact us and we’ll help you choose the best option. In some cases, we may ask you to return the original item and place a new order.

​

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

  • If the order has not shipped, we can usually cancel it and issue a full refund.

  • If the order has already shipped, you’ll need to follow the return process after delivery.

​

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank/credit card statement again

  2. Contact your bank or card issuer (refund posting times vary)

  3. If you still need help, contact us at support@kerygma.shop with your order number

​

Contact Us

For all refund and return questions:

Email: djincau@djusa.org
Website: Kerygma.shop

bottom of page