Shipping Policy

Thank you for shopping at Kerygma.shop. This Shipping Policy explains how we process and deliver orders, estimated shipping timeframes, shipping costs, and what to do if something goes wrong.

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Order Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• Processing includes order verification, packing, and handing off to the carrier.

• During high-volume seasons (e.g., holidays, special promotions), processing may take longer.

You will receive a confirmation email after placing your order and a separate email with tracking information once your order ships.

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Shipping Methods & Delivery Time Estimates

Delivery times vary by location and carrier performance. Estimated delivery times begin after the order ships (not including processing time).

Common delivery estimates:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if offered): 1–3 business days

Delivery estimates are not guaranteed. Weather, carrier delays, or other events may impact delivery timelines.

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Shipping Rates

Shipping costs are calculated at checkout and depend on:

• Package weight and dimensions

• Delivery location

• Shipping method selected

If we offer promotions such as free shipping, those will be shown at checkout and may have minimum purchase requirements or exclusions.

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Where We Ship

We currently ship to:

• United States (including applicable territories where carrier service is available)

If international shipping becomes available, this policy will be updated and additional duties/taxes may apply.

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Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

• If an order is returned to us due to an incorrect or incomplete address, we may require an additional shipping payment to resend the order.

• If you notice an address error, contact us as soon as possible. We can’t guarantee changes after an order has been processed or shipped.

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Tracking

When your order ships, you’ll receive tracking details via email (if tracking is available for your shipping method).
Tracking can take 24–48 hours to update after the carrier receives the package.

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Lost, Stolen, or Delayed Packages

• Delayed packages: If tracking shows delays, please allow extra time for carrier delivery.

• Marked as delivered but not received: Check around your property, with neighbors, and with your local carrier office. If still missing, contact us.

• Lost packages: If tracking does not update for an extended period or the package appears lost, contact us and we will assist.

Kerygma.shop is not responsible for carrier delays, theft after delivery, or delivery issues caused by incorrect addresses. However, we will do our best to help you resolve the situation with the carrier.

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Damaged Packages

If your order arrives damaged:

1. Take photos of the package and the item(s) immediately.

2. Contact us within 48 hours of delivery.

3. Include your order number and photos so we can assist you quickly.

We may offer a replacement or store credit depending on the situation and item availability.

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Split Shipments

If your order contains multiple items, we may ship items separately to ensure faster delivery or due to inventory availability. If this happens, you will receive separate tracking numbers.

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Returns Related to Shipping

If you initiate a return, the original shipping cost is generally non-refundable unless the return is due to our error (wrong item sent, defective item, etc.). Return rules are explained in our Return & Refund Policy.

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Contact Us

For shipping questions or concerns, contact us:

Email: djincau@djusa.org
Website: Kerygma.shop
Please include your order number for faster assistance.